She tested negative for COVID in early January. Her 5 family members all tested positive.

She did develop symptoms of COVID with productive cough, loss of sense of smell and taste, muscle aches, myalgia, gut pains and intermittent headaches.

This was classic for COVID and post COVID syndrome even though her COVID test was negative.

She reached out to her GP who had been her GP for 20 years. His office announced that they don’t see or treat COVID patients.Betsy said that he is much more interested in the botox part of his practice.

Betsy was feeling worse and somewhat short of breath. She went to the ER. The ER doctor measured her oxygen saturation. It was 84% which is low. It should be over 95%.  He admitted her to the hospital. When she got upstairs, another doctor saw her. Her oxygen sat was 95% so the doctor discharged her with no meds. No followup. Nothing.

Betsy’s company has a corporate account with an executive checkup company. This is a concierge care service. When she called, the nurse would only text with her. They never spoke. The nurse said that she could not do anything. She had no access to the ER records and she must go back to her GP.

So that is the state of the customer experience in some primary care settings.

I feel sorry for these patients who are not getting the support, advice and care that they want and need.

That is why we offer a service to meet these types of needs on an expedited basis.

It is described at www.quest-executive.com

Raymond Rupert  CEO  RCM Health Consultancy Inc.

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