concierge care

7 12, 2021

Personalization Of Care by McKinsey. Raymond Rupert healthcare consultant.

2021-12-07T10:21:24-05:00December 7, 2021|Tags: , , , , , , , |

Engaging healthcare consumers in a highly personalized way—and the value it brings to all healthcare system stakeholders—is increasingly important, as we highlighted in “Next generation patient engagement during the care journey.” The benefits of this approach can lead to better member experience, higher quality of care, and reduction of avoidable ...

29 01, 2021

The Customer Experience In Primary Care Can Suck Big Time. Raymond Rupert patient advocate

2021-01-29T13:45:36-05:00January 29, 2021|Tags: , , , , , , , , , , , |

Betsy, not her real name, is 55 years of age. She tested negative for COVID in early January. Her 5 family members all tested positive. She did develop symptoms of COVID with productive cough, loss of sense of smell and taste, muscle aches, myalgia, gut pains and intermittent headaches. This ...

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